Review Rewards — Compliant Rating Growth for Restaurants
Review rewards connect invitation-to-review flows with trackable voucher issuance so Singapore operators grow ratings with auditable incentives instead of verbal staff promises.
Key specifications
- Logged invite → completion → reward issuance
- Metrics: review rate, reward cost, average rating trend
- Configurable caps to stay within platform policies
- Holdout-tested reporting available for campaign ROI reviews
How operators use this
Word-of-mouth districts depend on Google and delivery platform ratings. Automate post-visit review prompts for satisfied segments only, and issue rewards only when the configured action completes. Leadership sees cost per incremental review. Singapore GST is 9% from 1 January 2024 (IRAS). Operators should tie every campaign to POS-settled orders and holdout cohorts—not message sends alone.
Common questions
No ethical system should. Target satisfied guests and measure rating distribution over time.
Yes. Micro-incentives often outperform large discounts for review lift.