Points & Redemption — Loyalty That Matches Margin Goals
Points and redemption tie earn rates to margin goals—higher multipliers on high-margin SKUs—and send expiry reminders so Singapore loyalty programs drive visits, not dormant balances.
Key specifications
- Tiered earn/burn rules per category or SKU
- Expiry reminders via WhatsApp or SMS
- Redemption only at POS for fraud control
- Holdout-tested reporting available for campaign ROI reviews
How operators use this
Flat 1% points everywhere subsidize low-margin items. Weight earn rules toward dishes you want to push, then nudge members before points expire. Chain HQ can compare redemption velocity and liability by store. Singapore GST is 9% from 1 January 2024 (IRAS). Operators should tie every campaign to POS-settled orders and holdout cohorts—not message sends alone.
Common questions
Yes, subject to data migration from your current CRM or POS export.
All burns require authenticated member lookup and sync to the order record.