Omnichannel & Grab Sync — One Kitchen View
Omnichannel Grab sync merges delivery platform tickets with dine-in and pickup into one kitchen queue so Singapore F&B kitchens stop double-entering Grab orders.
Key specifications
- GrabFood integration with status updates to kitchen
- Single item master for price and modifier consistency
- Metrics: delivery % of revenue, error rate, prep time
How operators use this
Delivery-heavy outlets lose margin when tickets are retyped. Native push to KDS preserves modifiers and fire times. Inventory-aware pauses prevent accepting orders on sold-out items.